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Trust and FAQ

The questions parents ask us first.

How mentors are vetted

Student ID and .edu verification

School email plus student ID, re-confirmed every semester.

Calls happen on our platform

Video and messaging happen here, not on personal phones. Parents can view every message.

Recorded and reviewable

Sessions are recorded for safety. Families can request the recording from their own session.

Parent visibility by default

Accounts for students under 18 are created by a parent, who sees the inbox and chooses whether to attend each session.

One-tap reporting

Anything off-tone ends the call and reaches a person on our team.

You might, if you know a current student at the exact school, in the intended major, who applied the way your child will. Most families don’t. Mentors are matched on college, major and experience, not just “goes to college.”

No. Mentors give firsthand student perspective and ongoing peer support. They don’t manage applications, edit essays or advise on admissions strategy, and they work well alongside a counselor who does.

Forums can’t answer your follow-up question, don’t know your student and don’t remember what you asked last time. A mentor does, and the conversation is specific to your family.

Every mentor’s enrollment is verified by school email and student ID and re-confirmed each semester. Their profile lists real details you can check, and all sessions and messages happen on the platform, where parents have visibility and recordings can be requested. We describe our screening exactly as it is and don’t make claims beyond it.

Yes, for a focused decision like comparing two finalists or preparing for a visit. Families who want someone to return to across the year get more from a credit pack.

We don’t promise admissions outcomes and mentors have no influence over them. What you get is perspective, answers, reassurance and a more confident student.

Tell us within 48 hours of your first session. We’ll rematch you at no charge or refund the session.

Sessions are 30-minute video calls inside your account; no software to install. Between sessions, you can message your mentor on the platform. Parents see the same inbox.

Still have a question? Ask us directly.

[email protected] · We reply within one business day.

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